Privacy policy

Last updated: 23 June 2025

Privacy Overview

Saiore ("we", "us", or "our") operates this website and store, powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit, interact with, or purchase from our store. By using our Services, you agree to the practices outlined below.

Information We Collect

We may collect personal information such as your name, email address, phone number, billing and shipping addresses, payment information, account details, order history, and data about how you interact with our website, including your device type and IP address. This information is collected directly from you, automatically via cookies and similar technologies, or through trusted service providers.

How We Use Your Information

We use your information to process orders, manage your account, deliver customer support, send marketing emails, personalise your shopping experience, and ensure the security of our services. We may also use your information to comply with legal obligations or to protect our legitimate business interests, such as improving our services and preventing fraud.

Payments and Security

When you make a purchase from our store, your payment is processed securely by third-party providers such as Shopify Payments, Stripe, PayPal, or others depending on your selection at checkout. We do not store or have access to your full credit card number, CVV, or banking details.

All payment data is encrypted and handled according to industry best practices and applicable privacy regulations. For more information on how Shopify handles payment data, you can visit Shopify’s Privacy Policy (https://www.shopify.com/legal/privacy).

Marketing Emails

When you enter your email on our site, you are subscribing to receive marketing communications from Saiore, including updates, launch alerts, and special offers. We use a single opt-in process, which means your email is added to our list upon submission. You can unsubscribe anytime via the link in our emails or by contacting us at info@saiorestores.com.

Legal Grounds for Processing

We process personal data in accordance with the UK GDPR and applicable global privacy laws. The legal bases include: contractual necessity (to fulfil orders), consent (for marketing and cookies), legal obligations (e.g., accounting), and legitimate interests (e.g., fraud prevention and analytics).

Who We Share Information With

We may share your data with trusted third parties, including Shopify (our platform provider), payment processors, shipping companies, and marketing services like Klaviyo. These partners only process your information as needed to deliver their services to us. Some of these partners may be located outside of your country of residence, and we ensure that appropriate safeguards are in place for any international data transfers.

GDPR Rights and Data Transfers

If you are a resident of the UK or EEA, you have the right to access the personal information we hold about you, request correction or deletion, object to or restrict our processing, withdraw consent at any time, and request data portability. To exercise these rights, contact us at info@saiorestores.com. We will respond in accordance with applicable data protection laws.

Your personal data may be initially processed in Ireland (via Shopify) and then transferred to other countries such as Canada or the United States for further storage and processing. We ensure that data transfers comply with GDPR through safeguards like Standard Contractual Clauses or adequacy decisions. For more information, please see Shopify's GDPR White-paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

We use cookies to personalise content, deliver ads, and analyse website traffic. By clicking "Accept All" on our cookie banner, you agree to the use of cookies that are not strictly necessary. You can change your cookie settings at any time through your browser or learn more at www.allaboutcookies.org.

Data Retention and Security

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and protect our business. While we take steps to protect your data, no system is completely secure, and we advise using caution when sharing sensitive information online.

Children's Privacy

Our services are not directed to children, and we do not knowingly collect data from individuals under the age of majority in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations.

Updated versions will be posted with a revised effective date.

Contact Us

For questions about this policy or to exercise your data rights, contact us at: info@saiorestores.com.

Saiore is the data controller under applicable data protection laws.